Client • Allegheny Health Network (AHN)
Client • Allegheny Health Network (AHN)
VR Caring
VR Caring
Develop a VR experience to build nurse empathy and improve care quality.
Develop a VR experience to build nurse empathy and improve care quality.
VR
HEALTHCARE
OCULUS RIFT S
ROLE
ROLE
Designer & Artist
Designer & Artist
TEAM
TEAM
Siqi Wang, Badri Mohan, Huixin Luo
Siqi Wang, Badri Mohan, Huixin Luo
YEAR
YEAR
2020
2020
OVERVIEW
OVERVIEW
Design a perspective-taking VR experience for nurse to build empathy to improve patient care
Design a perspective-taking VR experience for nurse to build empathy to improve patient care
Design a perspective-taking VR experience for nurse to build empathy to improve patient care
Utilizing virtual reality by allowing healthcare professionals to see through the eyes of the patients, ultimately created a more empathetic and sympathetic patient experience.
I worked as experience designer and 3D artist in the team, working on understand and research on users, ideate and prototyping the experience and created all 3D environmental assets
Utilizing virtual reality by allowing healthcare professionals to see through the eyes of the patients, ultimately created a more empathetic and sympathetic patient experience.
I worked as experience designer and 3D artist in the team, working on understand and research on users, ideate and prototyping the experience and created all 3D environmental assets
IMPACT
IMPACT
Validated VR training with secured stakeholder buy-In
Validated VR training with secured stakeholder buy-In
Validated VR training with secured stakeholder buy-In
Tested the 20 minutes VR module with 19 healthcare workers and secured buy-in from 10+ Highmark stakeholders for hospital-wide adoption.
Tested the 20 minutes VR module with 19 healthcare workers and secured buy-in from 10+ Highmark stakeholders for hospital-wide adoption.
95%
95%
Felt engaged in the VR experience.
Felt engaged in the VR experience.
78%
78%
Agreed VR enhanced empathy toward patients.
Agreed VR enhanced empathy toward patients.
10+
10+
Stakeholders at Highmark & AHN bought in for wider usage
Stakeholders at Highmark & AHN bought in for wider usage
CLIENT REQUEST
CLIENT REQUEST
Innovating patient care to AHN enhance HCAHPS s cores
Innovating patient care to AHN enhance HCAHPS s cores
Innovating patient care to AHN enhance HCAHPS s cores
HCAHPS is a nationwide patient satisfaction survey required by CMS, and its results directly affect a hospital’s reputation and government reimbursement.
AHN’s Patient Experience Team sought an interactive VR solution to improve HCAHPS scores by helping nurses and healthcare professionals better understand and address patient needs.
HCAHPS is a nationwide patient satisfaction survey required by CMS, and its results directly affect a hospital’s reputation and government reimbursement.
AHN’s Patient Experience Team sought an interactive VR solution to improve HCAHPS scores by helping nurses and healthcare professionals better understand and address patient needs.
RESEARCH
RESEARCH
What's the current interaction pattern between nurse and patient?
What's the current interaction pattern between nurse and patient?
What's the current interaction pattern between nurse and patient?
To better understand the dynamics between nurses and patients, our team visited AHN hospitals to shadow healthcare workers and conduct interviews. We captured insights through contextual inquiry, affinity diagramming, and user interviews.
To better understand the dynamics between nurses and patients, our team visited AHN hospitals to shadow healthcare workers and conduct interviews. We captured insights through contextual inquiry, affinity diagramming, and user interviews.
Contextual Inquiry
Shawdowing the nurse
Affinity Diagraming
Interpret the learnings
Interviews
Nurses + Patients
Insights from patient and nurse
Patient
Physical
Pain
Uncontrolled
Mental
Anxious
Stressful
Emotional
Lonely
Scared
Nurse
Challenge
Multi-Tasks
Long Hours
Motivation
Low Rewards
Energy
Awareness
Patient needs
Care Impact
DESIGN CHALLENGE
DESIGN CHALLENGE
How might we leverage the first-patient perspective to create an immersive and engaging experience?
How might we leverage the first-patient perspective to create an immersive and engaging experience?
How might we leverage the first-patient perspective to create an immersive and engaging experience?
First-person perspective
Emotion Capturing
Personal Story
Immersion
Presence
Authentic World
DESIGN HIGHLIGHT - PATIENT PERSPECTIVE
DESIGN HIGHLIGHT - PATIENT PERSPECTIVE
Capturing key emotional moments
Capturing key emotional moments
Capturing key emotional moments
By highlighting feelings of loneliness, embarrassment, and fear, these moments allows healthcare professionals to step into the patient’s perspective to deepen understand the emotional challenges patients face during care.
By highlighting feelings of loneliness, embarrassment, and fear, these moments allows healthcare professionals to step into the patient’s perspective to deepen understand the emotional challenges patients face during care.
Lonely
Embrassing
Scared
Engaging & Environment Storytelling
Engaging & Environment Storytelling
Engaging & Environment Storytelling
Scenes combined environmental cues and choices, like waiting for nurses, managing pain, and connecting with family, to create a more immersive, empathetic experience.
Scenes combined environmental cues and choices, like waiting for nurses, managing pain, and connecting with family, to create a more immersive, empathetic experience.
DESIGN HIGHLIGHT - IMMERSION
DESIGN HIGHLIGHT - IMMERSION
Enhance presence with layered interactions
Enhance presence with layered interactions
Enhance presence with layered interactions
Users engage through world objects and eye-gaze UI, creating stronger presence and immersion.
Users engage through world objects and eye-gaze UI, creating stronger presence and immersion.
Layer 1
Immersive world objects
Layer 2
Eye-gazed based UI selection
Authentic care environment
Authentic care environment
Authentic care environment
Hospital rooms were modeled from real AHN settings to ensure authenticity and empathy in training.
Hospital rooms were modeled from real AHN settings to ensure authenticity and empathy in training.
